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Level 1

4 points

NUMBER

I have just bought my brand new IPhone 11 Pro on contract, on EE.

Yesterday evening, EE transferred my old number from my old IPhone 6 Plus onto my new contract with my 11Pro.

However, I am not able to send TEXT messages or make any calls, neither can I receive TEXT messages or any calls.

I have contacted EE and they have said everything is good from their end, so I need to contact Apple? Can anyone help?

Ive been through normal settings with my phone number, Apple ID etc. But I’m not sure what to do next?

iPhone 11 Pro, iOS 13

Posted on Dec 18, 2019 2:53 AM

Top-ranking reply

Level 10

684,549 points

Posted on Dec 18, 2019 8:33 AM

Have you checked your Apple ID to see what number shows there? If you need to make a change, you might need to log out of Messages/FaceTime.

You are entitled to 90 days of telephone support from Apple. Try contacting them.

Work through the screens to get an email or chat option.

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