I used to be able to open Word files attached to emails in the Microsoft Word app on my iPad. Something has changed after the latest iOS 13.3 update. I can now only see them in the viewer. Same is true for Excel and PowerPoint files. Also have the same problem on my iPhone 7 Plus.
Anyone have a solution?
Okay, but according to the screenshot that you provided, you are doing this after you opened the file, then hit share, then More. Try opening the mail message, then instead of opening the document by just tapping on it, press and hold for the attachment to open. That should open it in a smaller screen, then you should see Quick Look, Share, and Copy in the lower left corner. Tap share there, then once the second screen comes up swipe to the left until you see More again, and tap on it there. That seems to bring up a set of app suggestions. I was able to duplicate the error you reported that hitting More the other way closed the mail message. It could be a bug, but I would go to Feedback - iPhone - Apple and report that to Apple.
Okay, but according to the screenshot that you provided, you are doing this after you opened the file, then hit share, then More. Try opening the mail message, then instead of opening the document by just tapping on it, press and hold for the attachment to open. That should open it in a smaller screen, then you should see Quick Look, Share, and Copy in the lower left corner. Tap share there, then once the second screen comes up swipe to the left until you see More again, and tap on it there. That seems to bring up a set of app suggestions. I was able to duplicate the error you reported that hitting More the other way closed the mail message. It could be a bug, but I would go to Feedback - iPhone - Apple and report that to Apple.
Okay, I just checked again, and instead of opening it the viewer, I pressed the document attachment and it opened a dialog with Quick Look, Share, and Copy. I tapped Share, Then tapped More, and it opened the Favorites list, and then additional suggestions, including Copy to Pages.
Hello,
This is very interesting.
Try removing your Mail account from Settings > Passwords & Accounts then re-add it.
no errors at all. the only thing it does it just quit the email app.
So what I have been doing to keep going with my projects is create a new document in pages and then copy and paste from the email attach.
Exactly how are you trying to open it in Pages? When you open an attachment in Mail, it would open in Viewer, then you should also be able to save the file on the iPhone and use Pages to open it. I have Pages and Microsoft Word apps on my iPhone, and when I receive a Word document in an email, it opens in Viewer all the time. I have to save it to open it elsewhere.
it used to give me the option to open directly with pages ... not anymore. Now I guess I'm forced to save it in google drive or Files and then try it from there... but as I said before. I used to open an attachment in preview, then I will open it straight with pages, no need to save it in other source of any kind.. the app would automatically converted to pages document.
Hello,
Do you receive an error message?
Yes, you were right.
Thank you. This way work perfectly. I appreciate it.
I guess my way is an old way to do thing with the new iOS.
And I have to report to apple cz that "old way" used to work for me.
Once again thank you.
I would do that, but it happens in both my iPhone and my iPad. Both after the latest iOS update.
I tried it. I deleted from settings. then I did a hard restart on my iPad. reinstall it back and same thing... Is got to be something with the iOS 13.3 version. I don't know other explanation.
I open the attachment and then try to open as in the past with pages, so I click on "more" options but it quit the mail app. doesn't give me any option for nothing.
Yes, yes. but in mine now, when I tapped "More" it close the Mail app.
You're welcome.
word document won't open on pages
