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No Message App open after iOS update

I cannot open the Messages App following the latest update of the iOS in Dec 2019.

Any suggestions?

iPhone 8

Posted on Dec 19, 2019 12:11 AM

Reply
5 replies

Dec 21, 2019 3:36 PM in response to gustapanemarco

Hi gustapanemarco,


It sounds like you're having trouble with Messages app and I want to help.


Let's try forcing Messages to close and restarting your iPhone:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Restart your iPhone - Apple Support


Let me know if that helps get Messages launched. Tell me what happens when you try to start Messages and what you see.


Thanks for using the Apple Support Communities.

Dec 22, 2019 2:29 PM in response to gustapanemarco

Hi gustapanemarco,


If you go to Settings > General > iPhone Storage, is your iPhone full or nearly full for the internal storage?


We might have to try and backup and restore your device using a computer to try and repair this issue.

To make sure you have a backup:

How to back up your iPhone, iPad, and iPod touch - Apple Support


Follow the steps here to restore to factory settings using your computer:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Let me know more about what you see for the storage and I'll try to help.


Good luck.


Thanks for using the Apple Support Communities.

Dec 25, 2019 10:39 AM in response to gustapanemarco

Hi gustapanemarco,


Thanks for checking that.


Ensure you have a backup for your device before continuing. Please take a look at these articles, and let us know when you've verified a backup.

How to create a backup

How to locate an existing backup


After making sure you have a backup, let's restore your device using your computer:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


After restoring to factory settings, you can restore your backup:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Let me know if that helps.


Thanks for using the Apple Support Communities.

No Message App open after iOS update

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