Cannot Print from iMac

Question

Level 1

9 points

Cannot Print from iMac

Since I bought a new 27" iMac and restored my data from my Time Capsule I cannot print. The data on the Time Capsule had been backed up from my older 27" iMac.............that had Fusion/SSD. The new one has 100% Fusion. New iMac came with Mojave on it so that's what I restored to. I waited about 3 weeks then upgraded to Catalina. After LOTS of difficulty with Microsoft Office 2019 for Home and Student I was able to get it to work okay. Same for Classic Solitaire. But when I go to Settings/Printers & Scanners and try to Add a printer it brings up my printer, and when I click on it it just sits there. I cannot delete a printer, nor add a new one. Apple blames it on HP, HP blames it on Apple.

iMac 27", macOS 10.14

Posted on Dec 19, 2019 4:07 PM

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Answer 1

rkaufmann87

Level 10

148,494 points

Dec 20, 2019 5:27 AM in response to shtzulu95

Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211

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Answer 2

rkaufmann87

Level 10

148,494 points

Dec 19, 2019 4:09 PM in response to shtzulu95

Please use https://support.apple.com/en-us/HT203343 to troubleshoot the issue.

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Answer 3

shtzulu95 Author

Level 1

9 points

Dec 19, 2019 6:45 PM in response to rkaufmann87

I thank rkaufmann87 for the clue. I checked the network on each device and found that the printer was still on the old network. I fixed it! Super!

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Answer 4

shtzulu95 Author

Level 1

9 points

Dec 19, 2019 8:24 PM in response to shtzulu95

Great! NOW I have the iMac, the MacBook Air, and the HP printer all on the same Network. Either computer will print, but Pages, Numbers, Word, or Excel, OR Classic Solitaire do NOT work.

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