Catalina Update & iCloud problems

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Catalina Update & iCloud problems

I can't get into my iCloud account since I update to Catalina, still receiving the same "error connecting Apple ID", what can I do?!

MacBook Pro 15", macOS 10.15

Posted on Dec 20, 2019 5:58 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,221 points

Dec 20, 2019 6:43 AM in response to Manu3102

Are you running any anti - virus programs? Using a VPN?

Some people have solved this by going to System Preferences/Internet Accounts, selecting an iCloud account there, and signing in. You need to repeat this for each iCloud account.

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Answer 2

Manu3102 Author

Level 1

8 points

Dec 22, 2019 1:49 AM in response to Eric Root

Thanks guys for your help, nothing worked. Even under safe mode.

I manage a solution by creating a new admin account on which my iCloud credential finally worked, transfer back all my data from the cloud and restoring from my personal backup. Really long process... but finally alright despite I lost few emails stored on my previous session....

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Answer 3

Manu3102 Author

Level 1

8 points

Dec 20, 2019 6:59 AM in response to Eric Root

Thank you for your answer, no I don't use anti-virus nor VPN, simple wifi connection. With the support of apple I solve by starting the computer with a new admin account and log-in again, now I'm connected but it keep asking me my password and when I re-enter it I have the same error message 😩😩😩

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Answer 4

Eric Root

Level 10

685,221 points

Dec 20, 2019 8:37 AM in response to Manu3102

You are welcome. Do you have access to another WiFi network where you can try? That has worked for several people.

Does it work if you boot into the Safe Mode?

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

Web site version if required. https://etrecheck.com

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Answer 5

Eric Root

Level 10

685,221 points

Dec 22, 2019 6:58 AM in response to Manu3102

You are welcome. I'm glad you got it to work.

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