iOS 13 iPhone music app constantly crashing, causing freezes, phone getting hot

Hi all,

I upgraded to IOS13.3.1 a couple of nights ago. So far, Apple Music has been operating normal — without freezing or causing the phone to heat.

If you haven’t updated already, I would highly recommend installing the latest IOS patch.

Hopefully this resolves everyone’s issues!

Cheers,

Jon.

Have you all noticed if it occurs on wifi? I spoke to Apple support on twitter and they told me to turn on airplane mode after playing a song and see if the app crashes and it didn’t. For my issue I suspect it’s something to do with cellular as I can’t seem to reproduce it on wifi. My iPad is also fine it’s just my iPhone 11 Pro.

Yes. I returned to the Apple store today to discuss the issues again.

After consulting with a number of people, they told me that it is a known issue and that it should be fixed by a software fix.

I have just updated to IOS13.3.1 — however, the release notes don’t make reference to this defect.

Fingers crossed that it is fixed before I switch to Spotify, or smash my phone out of frustration.

Let me know if this gets fixed for you!

Okay, the issue is back. So 13.3.1 didn't do anything.

On of the things that I have noticed is that when I go into the iTunes app, it also goes haywire.

It will continue to load, but in the bottom menu, I have noted that the tags on the icons change. eg. 'Movies' will change to 'Films' and continue to cycle back and forth. The same happens to the icon for 'TV Shows' which cycles to 'TV Programmes'.

I think there is something in the software which is changing what iTunes store you are connected to.

I have also have this issue with my iPhone XS.

I have tried all of the above also and it keeps doing the same thing.

I suspect that there is a software error / rogue process that is causing the CPU to heat up and drain the battery.

I when I took it to Apple, the guy did a diagnostic on it and said that there was a software issue. He suggested re-imaging and setting-up the phone from scratch. I think it worked okay for a short time -- until the next iOS release came out.

I'm at a point where the app is pretty much useless and I'm thinking about changing the family over to Spotify <shakes head>.

Sorry I don't have the answer -- but you do have another person that can sympathise with you.

It seems there isn’t a solution from Apple with this. I tried all options as stated above. Coming from a Senior Corporate Sales in Telecommunications, I believe the “assignment of tasks” in the engines in an iPhone XS is not very efficient as it tends to overload them too much thus the overheating.

Having this problem too and also have had prompts asking me to login to an appleID that isn't mine. Figured out I had songs in my library that had those appleid associated with it. I deleted them, but still get prompts asking me to login.

I thought this login issue and music overheating and slowing down my phone were related, but I'm not sure as you all have experienced the overheating and slow down part.

I’ve upgraded to 13.1.1 and my Apple Music still randomly crashes on apple CarPlay and now when I go to songs and try to shuffle or pick a song it crashes and won’t play. I can play playlists and albums but not when I go to all my songs in my library.

i deleted the app, reinstalled it many time and yet the same thing happens. I even tried not syncing my library thinking that it could be a cloud problem but it never helped. It will be okay for awhile but it will crash again soon after.

sorry Apple but I switched to SPOTIFY already since there is no solution to this.

I will have to wait until I get my new mobile unit.

I upgraded to 13.3.1 and unfortunately still have the same problem.

Exactly the same problem on an iPhone XS - tried all the same steps with Apple too. Only have about 1500 songs in iTunes in the Cloud. Have AirPods 2 and Beats Studio 3 Wireless and Watch 4 paired. It seems that the "Replay xxxx" (with xxxx being the year) playlist seems to be the most problematic but it does happen to all playlists. I often play on wifi and LTE and it makes no difference nor does downloading the music to the iPhone.

My issue happens with both WiFi and cellular.

I have identified that there this may be triggered by moving from WiFi to cellular and back. For instance, I can listen to music in my home on WiFi. However, when getting into my car, the music stops after a short time. I’m assuming that the application plays the buffered portion of the song then hangs. Having said this, I have had the application playing in the car on cellular — then hanging an hour into the trip.

I have also had the issue on WiFi though.

It works on my iPad well. So I have ended up pairing my car to my iPad and tethered the iPad to the to my phone. So it’s not the most intuitive solution for an apple product!

I found Deleting the music app via setting > storage, then reinstalling the music app, reinitialises the app. this seemed to fix the problem.

Prior to that i tried everything else from reset my settings, rebooting with no success.