Apple Mail Archive

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Level 1

6 points

Apple Mail Archive

I've been using Apple Mail to manage my personal and business email accounts for years without problems.

All of a sudden, for no apparent reason, my business account started misbehaving. Some of my incoming emails are going to an Archive folder instead of my Inbox folder. I'm not aware of any changes I made to my business account, so I don't know what caused this.

Does anyone have any suggestions for me? How do I make sure all of my incoming messages go to my Inbox?

Posted on Dec 21, 2019 8:37 AM

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Answer 1

Tesserax

Level 10

157,860 points

Dec 21, 2019 9:52 AM in response to pmachalek

Is it possible that you have a Mail rule that sends all of your business email account's messages to the Archive folder? Or created a smart mailbox doing the same thing? Additionally, have you reviewed your business email account's mailbox behavior settings to see if they may be the cause? Who is your business email provider?

Do you use SPAM filtering, either the one provided by the Mail app or from a third-party, like SpamSieve?

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