Can't unlock magnified iPad Pro Face ID is not showing up, three fingers zoom out is not working

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Level 1

8 points

Can't unlock magnified iPad Pro Face ID is not showing up, three fingers zoom out is not working

Don't know how I got the stupid idea to check what magnify zoom or whatever this function was called on my iPad, ended up with locked iPad, neither two ,three, four, five fingers are doing any difference, can't move around the locked screen to type the passcode nor I can force restart the device, to check if that option will be resumed (which I doubt) ... Fade ID is not showing up, so this is not working too ... Tried to connect it to my MacBook, but iTunes is now Music, so it doesn't really show up the connected devices. Run out of ideas, could you please, kindly help? Thank you in advance!

Best,

Maggie

iPad, iOS 9

Posted on Dec 21, 2019 5:54 PM

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Answer 1

QuickPost

Level 10

103,455 points

Dec 22, 2019 1:34 PM in response to selectorbg

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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Answer 2

selectorbg Author

Level 1

8 points

Dec 24, 2019 7:54 AM in response to QuickPost

We found a solution, my husband did observe after a good amount of taping without succeeding to reach the unlock code that the screen responds as it was never zoomed. So we both tapped at the screen ignoring what we see, trying to hit the correct numbers by memory. After unlocking it was easier using Siri to open Accessibility, from there we had to just guess where Zoom option is, and it’s on/off button. It was a crazy situation, glad we found how to fix it, because I am working on the tablet every day. Maybe I can send a report to Apple, so they have it in mind as a bug.

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Can't unlock magnified iPad Pro Face ID is not showing up, three fingers zoom out is not working

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