Although I answer the security questions correctly, I encounter the following error several times Cannot Reset Security Questions We don't have enough information to reset your security questions. please help

Although I answer the security questions correctly, I encounter the following error several times




Cannot Reset Security Questions



We don't have enough information to reset your security questions.


please help


mail:


mashhadi.ebrahim1989@gmail.com

Posted on Dec 22, 2019 12:36 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2019 3:26 AM

Try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.


And you shouldn't post your email address on a public forum

1 reply
Question marked as Top-ranking reply

Dec 22, 2019 3:26 AM in response to ebrahim199

Try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.


And you shouldn't post your email address on a public forum

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Although I answer the security questions correctly, I encounter the following error several times Cannot Reset Security Questions We don't have enough information to reset your security questions. please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.