I cannot login to Apple ID on MacBook Air. I can login on websites (ex. apple icloud). When I attempt to login on macbook, I get a message that says "verification failed." I contacted apple support and had someone call me. They said they thought it was related to my home internet connection? Now i'm in a coffeeshop and have the same issue (but different internet connection).
Pic of message I receive when I try to login is attached.
MacBook Air 13", macOS 10.15
If you go to System Preferences/Internet Accounts and select the iCloud account there, can you sign in?
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Web site version if required. https://etrecheck.com
If you go to System Preferences/Internet Accounts and select the iCloud account there, can you sign in?
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Web site version if required. https://etrecheck.com
THANK YOU! It worked!
I set up another admin user and was able to get everything back. Should I delete the other admin now or just leave?
You are welcome. Glad to help. Having a spare admin account can be useful in certain situations, but if you don't want to keep it, you can delete it.
Verification Failed message
