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Why do I keep getting verification failed, an unknown error occurred, when trying to sign in to my Apple ID?

why do i keep getting verification failed, an unknown error occurred, when trying to sign in to my apple id on system preferences on my MacBook Pro, i can sign in to all my devices, but not my MacBook , all my contacts disappeared too. I can sign into iCloud through their website and apple id on apple website.

I changed my password about 20 times now and am losing patience, thank you




[Re-Titled by Moderator]


MacBook Pro 13″, macOS 10.15

Posted on Jun 28, 2020 12:08 PM

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Question marked as Top-ranking reply

Posted on Jun 28, 2020 12:18 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



Similar questions

4 replies
Question marked as Top-ranking reply

Jun 28, 2020 12:18 PM in response to Markyboy5927

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



Jun 29, 2020 6:32 AM in response to Markyboy5927

Receiving the message you received is common. But, I have not seen a definitive solution for it. I suggest you use my search link in trying to solve your problem:  verification failed unknown error apple. You will see a number of links that are, or may be, related to your specific problem. 

 

And, if you want to contact Apple Support to deal with your problem, see:

 

Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter https://twitter.com/AppleSupport

 

Apple ID account security for country-specific and

region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through

the options to find the best one.

Why do I keep getting verification failed, an unknown error occurred, when trying to sign in to my Apple ID?

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