I erased my device in recovery mode.When setting it up anew i encountered activation lock.Turns out I forgot my password and answers to my security questions.Kindly help

please if you have any info that can help me fix my account ,kindly give me a tip so that i can be able to access my device.


iPhone 4

Posted on Dec 25, 2019 6:15 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 25, 2019 6:33 AM

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

1 reply
Question marked as Top-ranking reply

Dec 25, 2019 6:33 AM in response to joruze

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help. 


Apple ID - If you forgot the answers to your Apple ID security questions


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

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I erased my device in recovery mode.When setting it up anew i encountered activation lock.Turns out I forgot my password and answers to my security questions.Kindly help

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