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jadranka161 Author

Level 1

4 points

Disabled Apple I tune account

good morning,,, my I tunes account is disabled so I can’t purchase Neflix.

I think I know why!

few weeks ago I was checking my credit card (used to pay I tunes)and noticed monthly purchases from Apple I tunes ,different amounts and some of $14,00 or so that I Didn’t recognize at the moment!

I was too quick to assume it’s wrong charge and I called my credit card company so they cancelled my card and got refund from Apple I tunes!

When I wanted to watch Neflix I realized mistake I made ,,, also amount of $14,00 was not familiar to me bc When I ordered Neflix I was paying and I ordered only standard for $8,89 or so!

My question is how can I correct this and be able to have my Apple I tune app back!!

Please help ,, I really miss it!

Thank you in advance,, Mrs Bikic

iPhone 7 Plus, iOS 13

Posted on Dec 27, 2019 3:39 AM

Top-ranking reply

King_Penguin

Level 10

334,186 points

Posted on Dec 27, 2019 5:55 AM

Contact iTunes Support in the country where you live (and which is therefore the country on the account) and see if they can/will re-enable it : If you see a message that says 'Your account has been disabled in the App Store and iTunes’

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Disabled Apple I tune account

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