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User profile for user: shloka_a
shloka_a Author
User level: Level 1
4 points

Iphone 11 pro screen stuck in black mode and apps not functioning

Anyone facing issues with iPhone 11 Pro being stuck in black mode when opening common apps like -messages, phone calls? Also screen gets stuck disallowing you to scroll. This is a new phone under 30 days and has storage capacity of 256 GB so I can't understand what the problem is!

Posted on Dec 27, 2019 8:06 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,426 points

Posted on Dec 27, 2019 8:29 AM

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
410,426 points

Dec 27, 2019 8:29 AM in response to shloka_a

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


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Iphone 11 pro screen stuck in black mode and apps not functioning

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