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shloka_a Author

Level 1

4 points

Iphone 11 pro screen stuck in black mode and apps not functioning

Anyone facing issues with iPhone 11 Pro being stuck in black mode when opening common apps like -messages, phone calls? Also screen gets stuck disallowing you to scroll. This is a new phone under 30 days and has storage capacity of 256 GB so I can't understand what the problem is!

Posted on Dec 27, 2019 8:06 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,940 points

Posted on Dec 27, 2019 8:29 AM

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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Iphone 11 pro screen stuck in black mode and apps not functioning

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