MacBook Pro keyboard keys labeling wearing off

Activated my new $6k MacBook Pro 2018 on 16 Jan 2019. By Sept 2019 I noticed the black wearing off some keys, so I visited an Apple Store and was told to set an appointment to have the entire keyboard replaced - they could not simply replace a worn key. I visited Apple store Dec 26 - my 'A' key is completed worn so the letter cannot be read, the 'S' is going too: Apple said this was a cosmetic, non-warranty issue. They ran a keyboard/full Mac diagnostic, hoping to find a problem so they could replace it. As my Mac passed the diagnostic, all they offered is that I could pay to have the entire top cover replaced! Even if they replace4d this keyboard, where would I be in another several months if they've not changed this design? Very disappointed with Apple Computer manufacturing design/quality control, and warranty policies.

MacBook Pro 15”, macOS 10.14

Posted on Dec 27, 2019 11:46 AM

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y_p_w

Level 6

17,762 points

Posted on Dec 27, 2019 12:11 PM

Sounds a little bit strange. I was under the impression that the keys are available. In fact, I've had a broken scissor mechanism on a Unibody MBP, and I had an entire "esc" key replaced for free at an Apple Store. I even got to keep the old key. I had to wait for about 10 minutes while they fished around for the right replacement part (there were two basic keyboard mechanism types) but at least that could be replaced.

Apple is supposed to have a keyboard service program. While this isn't about cosmetic damage, they specifically note that individual keys may be replaced under the program.

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro - Apple Support

Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

If that's really an issue and they won't replace it for you, there are companies that sell replacement keys with the cap and mechanism.

https://www.replacementlaptopkeys.com/apple-macbook-pro-keyboard-key-replacement-2018-2019/

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MacBook Pro keyboard keys labeling wearing off

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