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LG UltraFine 5K Display not compatible with mac os Catalina

I noticed after upgrading to mac os Catalina that my LG UltraFine 5K Display speakers were no longer seen by my Mac Book Pro 2017 (Touch Bar), and thus could not be used as audio output device. I downloaded the LG Screen Manager app from the mac os App Store (per Apple Support instructions on a phone call). Apple Support told me the firmware (software) for the monitor needed to be updated to make all the features work. So I went 'round and 'round with LG phone support because the LG Screen Manager app would not complete the noted LG software update for the monitor. After 30 minutes on the phone with LG, I learn from them that the screen manager app doesn't work with Catalina and LG is "waiting on Apple to release an update to the Screen Manager app so that it will work with Catalina." Who knows when/if this will happen. So now my $1,400 monitor that is less than 18 months old doesn't work as advertised. What's wrong with this picture?

MacBook Pro 15", macOS 10.15

Posted on Dec 27, 2019 1:44 PM

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Question marked as Top-ranking reply

Posted on Dec 27, 2019 1:51 PM

Did you try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


Try resetting the SMC https://support.apple.com/en-us/HT201295



Get help with video issues on external displays connected to your Mac - Apple Support
 https://support.apple.com/en-us/HT201177


Use the LG UltraFine 5K Display with your Mac https://support.apple.com/en-us/HT207448


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1 reply
Question marked as Top-ranking reply

Dec 27, 2019 1:51 PM in response to tradeup

Did you try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


Try resetting the SMC https://support.apple.com/en-us/HT201295



Get help with video issues on external displays connected to your Mac - Apple Support
 https://support.apple.com/en-us/HT201177


Use the LG UltraFine 5K Display with your Mac https://support.apple.com/en-us/HT207448


LG UltraFine 5K Display not compatible with mac os Catalina

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