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TtocsSenoj Author

Level 1

4 points

Struggling to restore from a backup on computer

My daughter is struggling to restore a backup from her Mac to her iPhone.

Posted on Dec 27, 2019 8:29 PM

Best reply

SravanKrA

Community+ 2024

Level 10

410,828 points

Posted on Dec 27, 2019 9:59 PM

What is the extent of struggle?

Where is she facing the difficulty?
Is the backup encrypted and has she forgotten the encryption password? In that case there is nothing any one can do. She needs to keep trying to get the password on her own as there are no limits on number of attempts on encrypted backup password. Good luck!
Is he not able connect to her iPhone?
Is her Mac does not recognise her device.

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

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Struggling to restore from a backup on computer

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