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Level 1

4 points

usb lead pointing to computer on iphone screen

Hi there this is my first post on here so not quite sure if I’m doing things right, hopefully I am, my IPhone 8 has been playing up more or less since day one, the battery power runs out within 2 hours if i use my phone even just for a call, we were told to do a factory reset which we have tried to do but now all we are getting is this image on the phone and when it’s connected to iTunes it goes through all the steps to start the restore then it comes up with error 9 can anyone help as now I don’t even have a phone thanks 🙏

iPhone 8

Posted on Dec 28, 2019 6:50 AM

Best reply

ProustGiulio

Level 10

208,235 points

Posted on Dec 28, 2019 7:23 AM

To restore your iPhone to factory settings, you need to perform these steps:

Create a full backup of your device, then restore your iPhone following the instructions provided in this support article and, in the end, set it up as new:--> Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, restore your data from the previously made backup, with these steps:--> Restore your iPhone, iPad, or iPod touch from a backup

But, if I do not misunderstand your description, you have encountered error 9 during the process. In such a situation, take a look at this guide:--> If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If you still get no help, contact Apple support direcly, as suggested at the bottom of the last guide, clicking on "contact us" written in blue.

Regards

Giulio

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