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User profile for user: JerryJunior
JerryJunior Author
User level: Level 1
4 points

Annoying safari bug. Existed through several OS updates

I am running Catalina 10.15.2 but this bug has existed for several OS updates. After a while opening Quora or youtube, either one or both will stall forever with no error messages. The fix is to open safari preferences->privacy->manage website data, wait a few minutes until it loads then delete the entry for quota or youtube, whichever is sticking. Once this is done the website in question works fine until it sticks again. Sometimes I just do the website data delete every morning.


This does not happen with Chrome or Firefox browsers. Calling support gets nowhere because unless it is happening support sees nothing and once I demonstrate the issue it may be a few days before it shows again.

The current version of safari I run is 13.0.4 but this bug has existed through several updates.

iMac 21.5", macOS 10.15

Posted on Dec 28, 2019 10:35 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,681 points

Posted on Dec 28, 2019 1:35 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,681 points

Dec 28, 2019 1:35 PM in response to JerryJunior

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

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Annoying safari bug. Existed through several OS updates

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