Apple Care and The Butterfly Keyboard red[placement program

AllanSingletonWood wrote:

The response does not cover my question about Apple Care + I iunderstand defective products are replaced undr the extended warranty.How do I make a claim under this warranty. However, if the products is indeed replaced, it would be replaced

with a MacBook Pro with a Butterfly keyboard. I DO NOT WANT THIS KEYBOARD WHICH IS DEFECTIVE!!

Just like the standard warranty, the AC+ part still has very specific qualifying rules. You cannot just get things replaced under AC+ because you want them replaced.

If you have issues you want addressed by Apple, then I suggest you contact Apple directly and escalate the issue to more senior management at Apple.

Check your local consumer laws to see if they may provide assistance to you since these laws do vary by region. In the US you may be able to use the Lemon Law after your computer has been repaired three times for the same issue.

If you do not want a laptop with a butterfly keyboard (I don't blame you as I hate them myself), you can either get the new MBPro 16" model which uses the old style keyboard, or wait until later in 2020 when the other laptop models get a hardware refresh where they should get the old style keyboards as well, or you can purchase a non-Apple laptop.

AllanSingletonWood wrote:

My MacBook Pro and Apple Care program were purchased late in 2017. It has the Butterfly kyeboard

and typing with it is a nightmare. It has been "repaired" twice at the Apple Store under the butterfly keyboard replacdement program. The problems continue as bad as they ever were.

Apple technicians insist that it is now working correctly (PERHAPS FOR THEM, BUT NOT FOR ME).

Doesn't the Apple Care program cover replacement of defective products? How should I proceed??

Well, you have a 90 day warranty for parts and service with any Apple repair.

Do you still qualify for the Service Program?

If it has a defect and no one one the floor is willing to entertain a repair—you can always ask for a manager to escalate the issue.

It will have to be done through the Apple Store— nothing can be done here on line.