A global issue for iphone x with 13.3 software !!

Hello again ,

this is the latest update,

i’ve made a visit to tradeline store and When i told them that i have an issue with the face id, both cameras and the flash they confirmed without making any troubleshooting that this is aN issue that occurs and the reason is the motherboard and the only resolution is to make an exchange which can not be done in my country !!!

so let me wrap up this and summarize it, I received the latest update 13.3 and right after installing it it cracked my face id, both cameras and the flash light ( i’m not the only user with the same issue but not all users are affected ) and now the only solution i have is to travel abroad and may be i can have my device exchanged !

do you have any other suggestions??

“ tradeline “ is the authorized service provider in my country and their advise was to send my device with any of my friends to Dubai hoping that they may have it replaced at Dubai.

it can not be repaired as the technician said it’s a motherboard issue that can not be repaired.

i bought the device from Kuwait. However that is not supposed to make any difference, it’s an original device :)

this is definitely not a happy new year for me :’(

The below discussion contains the exact same issue with difference in device model

Https://discussions.apple.com/thread/250049179

this a discussion for a similar issue , i was just looking for a solution before having to go to the nearest provider if there is any thing that can be applied from home instead of having to go there as i’ll be probably requested to pay in order to resolve the issue.https://discussions.apple.com/thread/8549894

i’m going tomorrow and will update you then :)

Also, although the issue was caused as a result for the software update i’ll have to pay for any costs that might be requested at Dubai which is totally not logical since i’m not the only affected user with that faulty software update.

I already told you that i contacted apple who requested to visit the authorized seller who advised to take my device and travel to Dubai to have it exchanged !

By the way, if you checked the thread i provided the URL for you would have discovered that we're not only 2 users !

Also if you never heard of any software update that would cause such widespread hardware issues, you might need to dig further as this is not the 1st time for apple and there are more than one case that is very easy to find if you used google.

Anyways, I'm glad to be the first one to let you know that it's possible :)

Finally, it seems I'm not getting any help or support here, even your 1st reply which is totally not considered as an answer has been marked as answer and I'm not sure who marked it as so for my question.

I'll communicate with apple through the proper communication channel for feedback and see if my feedback would even be processed and if they truly care about their customer/s experience or if it's something for media and propaganda.

Thank you for your time @babowa

Happy New Year

i want to add one more thing, my device is not under warranty. however, an issue caused through the official software should not be related to having a warranty or not.