MacBook Pro 2019 cursor freezes when waking up from sleep

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MacBook Pro 2019 cursor freezes when waking up from sleep

The cursor freezes when I wake the computer from sleep. Sometimes it lasts for a few seconds to a few minutes, and sometimes it does not happen at all (random freezing).

I have tried the following solutions:

Reset SMC/NVRAM (PRAM)
Changing the laptop at an Apple Store (I changed the MacBook THREE times and the problem occurred with all THREE MacBooks)
Deleting Trackpad settings in Pfiles
Updating OS
Deleting and reinstalling OS

I can't believe that this problem persists and Apple Support was unable to help. It is RIDICULOUS! Does anyone else face this issues? Has anyone resolved this issue for good?

MacBook Pro 13", macOS 10.15

Posted on Dec 29, 2019 2:23 AM

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Answer 1

Jan 4, 2020 1:44 PM in response to norhan182

the rep concluded that it was software related. I was transferring my data from the older Mac via Migration assistant. He thinks there's some software issue. When I run it in Safe Mode (hold shift while restarting) it doesn't seem to happen. I do mostly video and photoshop...so mostly plain vanilla apps...

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Answer 2

Jan 4, 2020 1:40 PM in response to norhan182

Finally someone else has this. I've had 3 MBP's in a row that do this. I spent an hour on the phone with a very knowledgeable Apple senior advisor and he could find nothing wrong. The CMD/OPT/ESC does not affect the freeze and doesn't show up. BUT...It always unfreezes after doing nothing for from 15-45 or so seconds...different each time. I'm trying to use the Activity monitor but haven't found anything specific. By the way, even though the cursor is frozen, mail will come in, activity monitor updates, and web pages refresh...

Anyone else?

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MacBook Pro 2019 cursor freezes when waking up from sleep

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