Hi Everyone i am getting the error below and my computer wont login. i have the new 2019 16in its less than 3 . weeks . old.

panic(cpu 2 caller 0xffffff7f8c0a1a97): GPU Panic: mux-regs 5 3 7f 1f 0 0 severity 3 WS-ready 0 switch-state 13 IG FBs 0 EG FBs 0:1f power-state 0 3D idle HDA idle system-state 0 power-level 20:20 power-retry 0:0 connect-change 0 : PowerPlay Failed to Initialize.



Backtrace (CPU 2), Frame : Return Address

0xffffffa3ec2d3500 : 0xffffff800813bb1b 

0xffffffa3ec2d3550 : 0xffffff80082733e5 

0xffffffa3ec2d3590 : 0xffffff8008264e5e 

0xffffffa3ec2d35e0 : 0xffffff80080e2a40 

0xffffffa3ec2d3600 : 0xffffff800813b207 

0xffffffa3ec2d3700 : 0xffffff800813b5eb 

0xffffffa3ec2d3750 : 0xffffff80088d24f9 

0xffffffa3ec2d37c0 : 0xffffff7f8c0a1a97 

0xffffffa3ec2d3820 : 0xffffff7f8c45a14d 

0xffffffa3ec2d3aa0 : 0xffffff7f8c428128 

0xffffffa3ec2d3ae0 : 0xffffff7f8c45924a 

0xffffffa3ec2d3b30 : 0xffffff7f8c42c33a 

0xffffffa3ec2d3b90 : 0xffffff7f8bd9f44c 

0xffffffa3ec2d3c10 : 0xffffff7f8bd95c0e 

0xffffffa3ec2d3ca0 : 0xffffff800881460b 

0xffffffa3ec2d3d00 : 0xffffff800886f0c9 

0xffffffa3ec2d3d60 : 0xffffff80082226ef 

0xffffffa3ec2d3db0 : 0xffffff8008141998 

0xffffffa3ec2d3e10 : 0xffffff8008118625 

0xffffffa3ec2d3e70 : 0xffffff800812f0d5 

0xffffffa3ec2d3f00 : 0xffffff800824b485 

0xffffffa3ec2d3fa0 : 0xffffff80080e3226 


MacBook Pro with Touch Bar

Posted on Dec 29, 2019 3:44 PM

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Posted on Jan 18, 2020 12:48 AM

News from my MBP: It's still in repair and the repair shop confirms a hardware failure. System crash (black screen, fans blow up, reboot immediately) when switch to 5500M GPU, probably this switch doesn't occure in safe-mode. The system crash even in Apple advance diagnostic program (from a netboot image), the built-in diagnostic (press D on boot) doesn't report any error.


Result: A new logic board from apple is on the way and I should get back my MBP next week.


(MBP 16inch, 2.3i9, 64G Ram, 2TB SSD, GPU 5500M 8GB)

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131 replies

Apr 2, 2020 5:10 PM in response to m0unt41nman

Yeah kextviewer is an easy way to see that those were apple kexts.


As someone that's had apple go through multiple mbp pro 2019 16" machines (requesting a format before), look at crash logs in a fresh install and determine something is wrong then issuing replacements, this situation is highly frustrating.


I think it would be best if owners of the mbp 2019 16" only commented. Nothing worse than buying a super expensive machine for it to freeze & restart. My latest replacement did that out the box with nothing installed and has continued to do so. I formatted again in preparation for my next call from apple but in reality phone support can't help and my next step will be to drop it off to the repair center again.


Like when I said 5 months without a fix apple have replaced my logicboard multiple times, and even issued me a full replacement. Stuck in a loop of no refund. I think the only correct thing I read in above statement was consumer protection laws, which in my country need to be backed by a court case. Last time I went to court was never so thanks for the advice and thanks apple.

Apr 2, 2020 7:55 PM in response to mookiefrog

I can't say for sure, but a clean install of 10.15.4 on my latest mbp 2019 16" seems to have done the trick...I've only been using it for a day though, lol.


When my replacement unit first arrived, it came with 10.15.3 preloaded with a freeze & restart without installing anything, then I installed 10.15.4 over the top. It was still freezing & restarting.


Then I formatted the macbook with command + R at boot, when in internet recovery I first went in to Disk Utility and erased the internal nvme by right clicking on each container and selecting "delete APFS container" for both partitions. Then I erased the disk to be sure. After that, I then installed 10.15.4 fresh.


Since doing that, I have been using the macbook heavily with most of my software installed but no crash.


It's a pain to have to constantly format for something that may have been fixed in 10.15.4 with previous 10.15.x versions of Catalina not running in a stable manner on the system, but give it a try. What amplifies the situation is apple's total lack of recognition on the issue, you are stuck proving to them it crashes and then their only recourse of action is to replace your system or logicboard.


This issue could be better addressed, especially since at this current point of time this is apple's 'best macbook' and users are left spending countless hours on the phone and driving to stores/repair centers for what may have been something addressed in 10.15.4 with a totally clean install.

Jan 27, 2020 10:10 AM in response to m0unt41nman

Quick update... Apple support got back to me. Engineering said they needed me to try one more thing on a newly installed MacOS with no 3rd party installs. They wanted me to turn off my Sonos as the streaming wireless may be affecting the computer.


That was my last straw. I told the support to pound sand on that as a Sonos broadcasting on its OWN network (I use a SONOS bridge) will have no impact. I explained that if it did, then they have a serious security issue on thier hands. Imagine crashing GPUs because there is a SONOS on the network somewhere.


He ultimately agree with me and told me he would tell engineering to pound sand. He was in agreement that it was very likely hardware related. He is awaiting a final from engineering.


At this point if i don't hear back from him in 48 hours, I will initiate a chargeback on my credit card and force a refund on them.


Hard to believe since its only 2 months old and I bought Apple Care. They should be handling this a bit more expeditiously.


I'll update when I hear back.

Jan 28, 2020 10:54 AM in response to damion112

... if I close the lid and open it up in a couple of hours (I assume after the MacBook has gone from sleep to hibernation) it always does a cold boot. After I insert the password, I get a black screen and all the fans got 100% for one second. Then it boots again, I insert the password and I get logged in. I always get a crash report from the OS.

Exactly same issue as mentioned here.

Hardware: MacBook Pro (16-inch, 2019)


It happens several times within 12 hours starting from about 12 hours ago. I have installed nothing within this period of time.


Most of the time, I just use this computer to code and view webpages. I have reset the SMC, but it seems useless.

Feb 7, 2020 7:58 PM in response to ondrejc

I have the issue with Radeon Pro 5500M on MBP 16 inch. I tried all solutions (reset everything and reinstall them) and nothing worked.


I brought the computer to Genius Bar several days ago, they ran a basic test and there is no hardware damage. Therefore, they just replaced the logic board for me. I have not get back my computer yet, once I get back the machine, I will test and feedback here.

Apr 29, 2020 8:17 AM in response to troubled_double

UPDATE. Problem Solved !

About my problem. I tried disconnecting all the devices. When all devices were disconnected the problem didn't happened any more. So I started connecting one by one, testing which one was the problem. I found the a Power Adapter from Magsafe 2 to USB-C was the problem. I stopped using it and the problem didn't came back.

I strongly recommend to test your devices to identify if that is the problem.

Best Regards to everyone and a I hope my experience can be helpful for someone else.

Cristobal.

May 17, 2020 8:46 PM in response to BlankerLin

I suspect it's heat related.


Interestingly, plugging everything into the wrong side of the Mac (the left side) can apparently increase heat issues. I now ONLY plug my power in on the right side.


I know it sounds silly, but see this article.

https://lifehacker.com/are-you-charging-your-macbook-on-the-wrong-side-1843045306


This article is based on this user's experiment:

https://apple.stackexchange.com/questions/363337/how-to-find-cause-of-high-kernel-task-cpu-usage/363933#363933


Also, be warned that privacy webcam covers CAN CRACK YOUR SCREEN. Even thin ones. This happened to me.

https://i.imgur.com/DKUXjua.jpg

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hi Everyone i am getting the error below and my computer wont login. i have the new 2019 16in its less than 3 . weeks . old.

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