I want change my Apple ID Password, but ask me 2 questions and i forget the answer of this questions and when i want reset security questions i have this message : we donot have sufficient information to reset your serurity questions.

I want change my Apple ID Password, but ask me 2 questions and i forget the answer of this questions and when i want reset security questions i have this message : we donot have sufficient information to reset your serurity questions.

please help me to change my password.

thank you

Posted on Dec 29, 2019 11:24 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2019 6:42 AM

 contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID



1 reply
Question marked as Top-ranking reply

Dec 30, 2019 6:42 AM in response to vahid62

 contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I want change my Apple ID Password, but ask me 2 questions and i forget the answer of this questions and when i want reset security questions i have this message : we donot have sufficient information to reset your serurity questions.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.