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Shaggy13spe Author

Level 1

16 points

Screen is dark after trying to capture screen shot

I was taking a screen shot of a selected portion of the screen using Cmd+Shift+5 utility. I hit the Enter key and instead of getting the camera sound (and nothing saved to the Clipboard) the screen stays darkened (except for the area that was supposed to be captured). And the screen is totally usable (other than this visual bug) in that unlike when in the screen capture mode, links, scrolling, etc. all work. And the only way I have found to fix it is to restart.

iMac Line (2012 and Later)

Posted on Dec 30, 2019 4:14 PM

Top-ranking reply

sterling r

Community Specialist

Posted on Jan 3, 2020 12:34 PM

Greetings, Shaggy13spe.

Thank you for consulting the Apple Support Communities. If I understand correctly, your screen appears to be stuck on a screenshot. I’m happy to lend a hand.

To start, please test to see if this issue occurs in another user account. How to test an issue in another user account on your Mac.

Then, answer the following questions.

Does this happen every time you take a screenshot?
Do screenshots save as expected if you don’t press enter?

I look forward to hearing back from you.

Cheers!

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Screen is dark after trying to capture screen shot

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