MacBook sound randomly cuts out after latest software update

Question

MacBook sound randomly cuts out after latest software update

I have noticed that while watching videos on my MacBook, the audio randomly cuts out for like 5 seconds and comes back. This has never happened to me before. I got the last update of Catalina like 2 or 3 weeks ago, but only recently noticed the problem. I usually use Safari as my browser, so I decided to try Chrome and see if it appears there too. It turns out in Chrome the audio completely cuts out and doesn't come back until I restart the app. Also while Chrome audio was not working, safari was completely fine. Has anyone else experienced this before? How do I fix it?

MacBook Pro 13", macOS 10.15

Posted on Dec 30, 2019 4:51 PM

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Answer 1

Best reply

sterling r

Community Specialist

Jan 3, 2020 1:26 PM in response to luboslavstankov

Greetings, luboslavstankov.

Thank you for consulting the Apple Support Communities. As I understand it, you are having some difficulties with your sound. I’d like to lend a hand in finding a resolution.

To start, please Reset NVRAM or PRAM on your Mac. Then, test to see if the issue persists. If so, please answer the following questions.

Does this happen while using a certain streaming service or does it happen with all videos?
Does this happen if you use a Bluetooth device?
Are you using the internal Mac speakers?

I look forward to hearing back from you.

Warmly.

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Answer 2

Jan 3, 2020 2:02 PM in response to sterling r

Greetings!

I few days ago I read about resetting the PRAM on then internet and since I did it I have not experienced the problem, but thank you for the response!

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MacBook sound randomly cuts out after latest software update

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