Sound cuts out momentarily - MacBook Pro 13" 2016 - macOS Catalina 10.15.5

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Level 1

7 points

Sound cuts out momentarily - MacBook Pro 13" 2016 - macOS Catalina 10.15.5

My MBP, for about the past 4-6 weeks has had the sound cutting out, momentarily, when watching Netflix, Youtube, including other video playbacks. It's like a glitch, nothing happens to the video quality. I have tried resetting PRAM, no change. I reset the internet modem, no change. I resorted to backing up my MBP and factory resetting it, AND.... no change.

The sound from the speakers is fine, there is no crackling etc.

No other computer or Smart TV in the home has this problem.

Is this a hardware issue that might need fixing, or has anyone experienced this and resolved it?

MacBook Pro 13″, macOS 10.15

Posted on Jun 11, 2020 4:07 AM

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Answer 1

Best reply

DonH49

Level 6

16,704 points

Jun 11, 2020 4:44 AM in response to _wisey_

see if this helps:

SMC reset https://support.apple.com/en-us/HT201295

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Answer 2

_wisey_ Author

Level 1

7 points

Jun 12, 2020 3:06 PM in response to Wizxy1001

Hey Smokerz, i think it worked. I only watched Netflix for a short time but i didn’t notice the glitch. Fingers crossed you did it. And for all the googling, i never came across this T2 chip reset. THANK YOU!

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Answer 3

Jun 18, 2020 9:56 AM in response to _wisey_

Yes, still ongoing issue. Happens on Netflix the most and YouTube. Spotify seems OK for now. Tried Chrome and Firefox and the problem persists over browsers.

It's like this short sound cutout, like 1/10 of a second but noticeable, everything goes back to normal after and then it reapears after maybe 2-10 minutes of watching any video.

It does seem like the issue is not prevelant when watching movies saved on the hardrive. Only streams. Super annoying tho.

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Answer 4

Jun 18, 2020 12:36 PM in response to _wisey_

Hey man, try this, got less glitching with this solution.

Go to safari settings then advanced settings. Then enable developer menu. After that you can trick it to think it's an iPad from the Develop menu - User Agent - Safari - iOS 13.1.3 - iPad

Tell me if you see any difference

Cheers

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