Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac external Apple superdrive not working

I Read the posts on fixing the problem and have reset the SMC 3 times, Reset the NVRAM and the drive still does not work. It makes a noise on inserting the USB cord and when a DVD is inserted into the drive. It will not load the drive. I was able to use the drive on my wife's new MacBook so I know the drive works. There is just a change in my iMac that is an issue. Next steps?

iMac (27-inch, Late 2013)

Posted on Dec 31, 2019 1:53 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2019 8:09 PM

On advice I checked the sidebar and DVDs was checked.


What solved the issue was to plug the superdrive into the USB and reboot the computer. Following this the DVDs could be inserted and playing DVDs as well as copying files to my computer worked. In rechecking Apple instructions it says to do this if working with microsoft windows, but it was apparently necessary with macOS Catalina10.15.2

3 replies
Question marked as Top-ranking reply

Dec 31, 2019 8:09 PM in response to Jrbarky

On advice I checked the sidebar and DVDs was checked.


What solved the issue was to plug the superdrive into the USB and reboot the computer. Following this the DVDs could be inserted and playing DVDs as well as copying files to my computer worked. In rechecking Apple instructions it says to do this if working with microsoft windows, but it was apparently necessary with macOS Catalina10.15.2

iMac external Apple superdrive not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.