Macbook Pro 16" and Thunderbolt 27" Display

After buying the new 2019 16" MacBook Pro and thereby using MacOS 10.15 Catalina, my Apple 27" Thunderbolt Display won't turn on after the MacBook Pro goes into sleep mode.

I can sometimes make it work by adjusting the screen brightness, but sometimes it will only come back to life when I disconnect the cables and connect it again.

Apart for that it is working perfectly fine and I had no troubles when using it with my old 2016 15" MacBook Pro.

The screen is connected via the Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter, the problem is on every Thunderbolt 3 port on the MacBook Pro and MacOS Catalina is updated to the newest and latest version (10.15.2).

Posted on Jan 1, 2020 9:12 AM

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Jan 15, 2020 11:31 AM in response to benjisan

Same issue for me... the MacBook Pro doesn't recognize that it has the display connected to it (LG UltraFine 5K Display). This is usually when it wakes from an extended sleep. I have to restart the MacBook Pro, disconnecting and reconnecting the cable doesn't seem to help. It is connected via the Thunderbolt 3 cable that came with the display (uses one cable to charge and feed video). I have the display set as my primary display with menu and the MacBook Pro is the secondary display. Prior to this display I had the original Apple Thunderbolt Display that I connected with an adapter. Same thing was happening, so I thought it was the display and adapter, which is why I purchased the new display. I also changed the cable to the shorter Apple Thunderbolt cable because the LG supplied cable was too long. I did contact Tech Support and let them know what was going on. I have a case number now. Base on what I read and the suggestions they made (resetting SMC, PRAM, new user, etc), I knew it would not fix the actual issue. Waiting on a software/firmware fix.

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Macbook Pro 16" and Thunderbolt 27" Display

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