I am unable to create or add a signature to my outgoing emails. When I select the Signatures popup, only an empty box appears. Also, when I go to Preferences, that same empty box appears with "Signatures" in the title bar.
I have an iMac Late 2017 5K, running Catalina in Dark Mode. The problem appeared when I upgraded to Catalina.
Thank you in advance for your suggestions.
iMac 27" 5K, macOS 10.15
I don't think so. I use Apple everything. Service provider is Shentel, and I do not use their email -- Apple Mail only for probably 15-17 years. And I had signatures until I upgraded to Catalina.
I get out of that screen by clicking the red dot in the upper left, as usual.
Here's what I see at System Preferences > Signatures. How does yours compare? Can you click on the plus sign shown to add a signature.
Use the "image insertion" button.
That doesn’t help. I am unable to select “Signatures” OR “Preferences” because the box that pops up is blank with no text in it at all. There are no options to select.
When I select "Signatures", I get a blank box with no writing or symbols in it. It does say "Signatures" in the title bar, but that is all. The same box comes up if I select "Preferences".
Here is what it looks like.
rhdowney wrote:
Here is what it looks like.
Your screenshot is absent.
Apparently I do not know how to insert it. I tried copying and pasting, and dragging it in, but it never appeared in the chat window. I'll try to convert it to a jpeg.
Sorry - duplicated below.
Might you be using some email service provider that interferes with signatures?
And how do you get out of that screen - for example, go back to (Preferences >) General?
If I go to Preferences, that black box comes up, and nothing is in it. Cannot select any other preferences, either.
That sounds like a .plist somewhere needs to be removed.
Try going to Library > Mail > and removing SignaturesByAccount.plist.
Ah, that sounds promising. I’m on the east coast and it’s past my bedtime. I’ll try that tomorrow.
I am unable to create a signature for my emails.
