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forgot passcode

My daughter got a new ipod touch yesterday and already locked herself out of her ipod by forgetting her 6-digit passcode before i could help her write it down. We hadn't even signed in to a computer yet. Do I need to take it to an apple store to reset? Thanks


Posted on Jan 2, 2020 10:55 AM

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Posted on Jan 2, 2020 12:13 PM

Hello,


Unfortunately you must now fully restore your iPod to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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forgot passcode

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