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When I make a call or receive one, I can't hear the person I speak to and he can't hear me neither. I tried to use some apps but the sound I make is never recorded by the iPhone.
[Re-Titled by Moderator]
iPhone 7, iOS 13
Hello Sotai,
The issue can potentially be an issue with the iPhone microphone, or it can even be an issue with the microphone source being used with the iPhone. Example: iPhone is connecting to a bluetooth source vs. using the internal microphone on the iPhone itself. This could be a bluetooth headset, bluetooth speaker, or even a car stereo if you happen to be within range and the headset, speaker or stereo happen to be powered on. The iPhone is essentially being told to broadcast the audio from iPhone to one of those devices vs. using the internal Mic.
A quick way to isolate "Bluetooth" devices that might be using your iPhone at the time of the call. Do the following
Assuming the headset works. Your next step would be to contact Apple Support and have them run a hardware diagnostic to see if it comes back reporting any issues. They can also advise additional steps to take before getting the iPhone setup for service options.
Two of the things you should do before contacting support.
Hello Sotai,
The issue can potentially be an issue with the iPhone microphone, or it can even be an issue with the microphone source being used with the iPhone. Example: iPhone is connecting to a bluetooth source vs. using the internal microphone on the iPhone itself. This could be a bluetooth headset, bluetooth speaker, or even a car stereo if you happen to be within range and the headset, speaker or stereo happen to be powered on. The iPhone is essentially being told to broadcast the audio from iPhone to one of those devices vs. using the internal Mic.
A quick way to isolate "Bluetooth" devices that might be using your iPhone at the time of the call. Do the following
Assuming the headset works. Your next step would be to contact Apple Support and have them run a hardware diagnostic to see if it comes back reporting any issues. They can also advise additional steps to take before getting the iPhone setup for service options.
Two of the things you should do before contacting support.
When I make a call or receive one, I can't hear the person I speak to and he can't hear me
