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Level 1

4 points

receive message we do not have enough information to reset your security questions

I have an APPLE ID that I know the password, however when I login, the system asks for two of my security questions. Then the system says one of them is incorrect. I then, tried to reset the security questions and get the message "we do not have enough information to reset your security questions"

Then I tried going to the iforgot.appleid website and the system says that my apple id does not exists.

Thank you for your help.

Manuel

Posted on Jan 2, 2020 2:48 PM

Best reply

Eric Root

Level 10

684,213 points

Posted on Jan 2, 2020 5:33 PM

contact Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID

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receive message we do not have enough information to reset your security questions

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