Apple Event: May 7th at 7 am PT
when I make or receive calls the speaker sign is greyed out and there is no sound. When I play iTunes the sound of the device is not muted and the headphones don’t work at all. Research last night suggests this a faulty audio IC chip. Where best to fix in central London?
iPhone 7, iOS 13
Hello Nevets61,
Before you get the device serviced. You will want to do the following
Once this is all done, assuming the issue persists. Contact Apple Support and request a Hardware Diagnostic to see if this comes back with any issues or not. They can also assist with additional troubleshooting (if needed) before assisting you with getting an appointment to visit: Apple Service Provider or Apple Retail location for assistance. As needed Mail-In might also be an option depending on your countries service options.
Hello Nevets61,
Before you get the device serviced. You will want to do the following
Once this is all done, assuming the issue persists. Contact Apple Support and request a Hardware Diagnostic to see if this comes back with any issues or not. They can also assist with additional troubleshooting (if needed) before assisting you with getting an appointment to visit: Apple Service Provider or Apple Retail location for assistance. As needed Mail-In might also be an option depending on your countries service options.
Audio IC on iPhone 7
