All of a sudden my ipad pro stopped recognizing my finger print. I can't access data and I can turn it off because I can't swipe the log off bar. Any suggestions? Thanks.
Try a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
Hello,
If iPad cannot recognize your fingerprint then it will ask for your passcode.
Thanks for your response, however I can’t type in my passcode either. It seems like the screen is frozen.
What version iPad Pro do you own?
IOS 13.3
No.
What version/generation of the iPad Pro do you own?
The only available info that I have is the serial #
[Personal Information Edited by Moderator]
That doesn't help me.
Does your iPad Pro have a Home button?
Yes, but when I pressed it nothing happened. As I said, it seems like the screen is frozen.
Thanks. I will give it a try.
It worked. Many thanks.
Ipad Pro Problems
