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Icloud for Outlook not working properly - only trash folder appearing

I have tried to sync my iCloud Account with Outlook using iCloud for Windows. However, when I open Outlook, only the trash folder is showing, and none of my folders such as my Inbox appear. Can anyone suggest how I can get my inbox to appear in Outlook? Thank you in advance!

Windows, Windows 6

Posted on Jan 4, 2020 4:56 AM

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Posted on Jan 7, 2020 9:59 AM

Really sorry but none of that helped. This is what it looks like

If anyone has any ideas about how to get my inbox to appear please do let me know.

2 replies

Jan 7, 2020 8:51 AM in response to milo68

Hello milo68,


Thank you for using Apple Support Communities. It's my understanding that only the trash folder appears when using iCloud Mail in Outlook. I can see how this could be concerning. The steps in the following resource can help:


Get help using Outlook with iCloud for Windows


Let us know the results. Please include specific error messages and any other troubleshooting steps you may have tried.


Have a nice day!

Icloud for Outlook not working properly - only trash folder appearing

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