When I select empty trash on iCloud.com mail. I get the message:
Cannot empty folder.
This folder can not be emptied at this time
Clicking OK dismisses the window and no messages have been deleted. I have tried this multiple times, all get the same response.
How can I empty the trash on my account?
thanks,
Blake
iPhone XR
Welcome, ElonKerman!
From your post, it sounds like you are experiencing an issue with deleting items from iCloud. We’re glad that you reached out to the Apple Support Communities. We want to try and help you find the answers you need.
First, we'd like some information from you. What type of device are you using when you visit the iCloud website? Are you attempting to delete emails in iCloud or other file types? If other file types, what kind?
If you own an Apple device using the same Apple ID, are you able to delete these files from your Apple device directly? Once more info is posted, others in the Apple Support Communities may be able to offer assistance.
Best wishes!
I have the same issue too. I chatted with Apple support who escalated it to a senior advisor who was supposed to call me back but didn't.
The only way to empty trash at the moment is to setup iCloud mail in the Apple mail app (macos) and empty the trash from there.
thats not the *only* way. you can delete all emails in the trash by clicking on the Trash tab/folder, press CTRL-A to select all emails the hit the Trash Can. All emails in the trash will be permanently deleted
the way I fixed it was upgrading to 50 GB then wait a bit and your mailbox will be cleared that worked for me
iCloud trash can not empty
