Unethical “Apple Support” practice
I contacted Apple support to report a phishing scam. After running some diagnostics (which I now doubt) they told me that someone overseas was trying to hack my Apple ID. In order to close the port they were trying to hack, Apple had to send a fake Apple Cash debit ($998.00) and then they could identify and close the port. They kept pointing out that the transaction was a fake Apple Cash debit and that I was not being charged. Well, I was being charged. 8 payments of $998.00 each. They reversed 3 of those payments, but then my bank put a hold on the debit card for suspicious activity. Apple kept insisting I call the bank to remove the hold so they could reverse the other charges. The bank was not going to take the hold off of the card.
Apple will not refund the money and the bank is currently not approving our fraud claim. I am out approx $5,000.
This practice by Apple Support seems incredibly fraudulent. At the time I had NO reason to doubt them since I did call the Apple Support # directly.
I have no idea who actually received that money.
Has anyone else faced this problem and were you able to get your money back?
iPhone 8, iOS 13