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Safari often opens itself and gives me a malware pop-up. I can force quit the app, but the pop-up remains, as if it's completely separate from the app. I can have no apps open at all, and it's still there. What is running this pop-up, and how do I close it?
MacBook Air 13", macOS 10.13
Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key.
Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).
Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.
Also check in System Preferences > Profiles (if you have that pane). If there's anything in there you don't recognize delete it.
If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.
Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key.
Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).
Then go to Safari menu > Preferences > Extensions and check there. If there is an extension delete it.
Also check in System Preferences > Profiles (if you have that pane). If there's anything in there you don't recognize delete it.
If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.
Thanks! It actually doesn't let me open Preferences. When I click on it, Safari quits and my cursor gets stuck to one spot of the pop-up (I can free it by pressing esc), although sometimes, when I click Preferences, it just closes the pop-up, so I dunno. But I'm gonna try Malwarebytes, so thanks!
Yes, try Malwarebytes. The free version is all you need.
Pop-up doesn't go away even after I force quit Safari
