Why won’t my Airpods (2nd gen) stay connected?

Why don’t my Airpods (2nd Gen) stay connected to my phone?

Posted on Jan 4, 2020 12:56 PM

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Airpods pro 2 disconnecting when answering call I just bought some airpods pro 2 yesterday. I’m currently using an Iphone Xs. Everytime I answer a call with the headphones they disconnect and take about 10-15 sec until they reconnect. I’m on ios 16.1.1. The store replaced me the airpods as they thought it’s a hardware the defect but it’s the same with the new pair. I called the apple support and they couldn’t hell me as well and told me to reset my phone and update it again with the computer but nothing helped. I’m really hoping that this is something that can be resolved with a software update otherwise I just threw 300€ into the waste. I read on reddit that multiple people have this issue using the iphone Xs. Please let me know if there is a fix ASAP
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1 reply

MrBill3

Level 10

104,560 points

Jan 4, 2020 5:12 PM in response to maeghan81

Hello,

See if this helps:

If the sound from your wireless headphones cuts out or is distorted

Good luck.

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Why won’t my Airpods (2nd gen) stay connected?

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