You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

âș If you can't accept iCloud Terms and Conditions... Learn more >

âș If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone Shutdown and Battery

For the past few months now, my iPhone has been acting very strange. I'll have it on the charger all night so that its at 100% in the morning, and when I wake up, its fully charged. But here's the strange thing: every time I take it off the charger, the iPhone, after a few seconds, just reboots itself, and the battery power goes down to 10%. Afterwards, it'll reboot itself again, and the battery power will be 90%.


I've tried everything possible to fix it. I've gotten new chargers, I've tried a hard reboot (which cost me a lot of my apps and information that I stored on it), and tried not using it for the entire day to see if it will function. I'm thinking about trading it in for a new one, but before I do, I want to know if there's anything else that I might have overlooked that could possibly fix it. Any help would be appreciated.

Posted on Jan 4, 2020 8:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2020 8:22 PM

What version of iPhone do you have? If you go to Settings>Battery>Battery Health, what do you see for the percentage? I don't understand what kind of hard reboot you did that cost you a lot of apps and information. A reboot will not affect any of your content. There is nothing deleted with a reboot. Now a restore is different, especially if you don't have a current backup.


At this point, I would believe it could be a battery issue, but I would say to create a current backup, and then restore the iPhone to that backup. If that doesn't help right away, then restore the iPhone to factory, set it up as new, not from a backup, and test the device.

Similar questions

2 replies
Question marked as Top-ranking reply

Jan 4, 2020 8:22 PM in response to Kunnaki

What version of iPhone do you have? If you go to Settings>Battery>Battery Health, what do you see for the percentage? I don't understand what kind of hard reboot you did that cost you a lot of apps and information. A reboot will not affect any of your content. There is nothing deleted with a reboot. Now a restore is different, especially if you don't have a current backup.


At this point, I would believe it could be a battery issue, but I would say to create a current backup, and then restore the iPhone to that backup. If that doesn't help right away, then restore the iPhone to factory, set it up as new, not from a backup, and test the device.

iPhone Shutdown and Battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.