Can't unlock my new phone.

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LO2020 Author

Level 1

4 points

Can't unlock my new phone.

Good afternoon. 
Sorry for my bad English, I use a translator. in December I was in Hungary and bought there not a new Iphone X. 
In Ukraine, putting my SIM card, I saw this:
"The Sim card that you currently have installed in this iphone is from a carrier that is not supprotedunder the activation policy that is currently assigned by the activation server. 
this is not a hardware issue with the iphone. 
please insert another sim card from a supported carrier or request that this iphone be unlocked by your carrier.
please contact apple for more information."
I have a photo of a purchase receipt at a Vodafone store in Hungary. Please help me deal with my problem.

iPhone X, iOS 13

Posted on Jan 5, 2020 4:37 AM

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Answer 1

Best reply

kb1951

Level 10

124,265 points

Jan 5, 2020 4:48 AM in response to LO2020

You need to contact the carrier that the phone is locked to and find out if you qualify to get it unlocked. See here: https://support.apple.com/en-us/HT201328

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Answer 2

Jan 5, 2020 4:50 AM in response to LO2020

Your device is locked to Vodofone and only they can remove their lock.

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Answer 3

sergekills

Level 7

33,251 points

Jan 5, 2020 4:53 AM in response to LO2020

И для ясности к предыдущим постам – вам нужно обратиться в Vodafone Венгрии и запросить у них анлок вашего телефона. Вероятно, потребуется оплата, но они вам скажут.

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Can't unlock my new phone.

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