Safari full screen video issue

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Level 1

8 points

Safari full screen video issue

Hi there!

I saw a similar topic on apple discussion however, no clear solution yet. So I decided to create another post.

The problem is;

When I switch to full screen video on safari while on Youtube or Netflix, sometimes Safari recognize it as another start page rather than the video so I can't see the control bar of the video and the mouse can't control the screen unless I press x on the Touch Bar. These happens even after I reload my OSX with Internet recovery to Mojave.

Thanks for your help

Canjohnson

MacBook Pro 13”, macOS 10.14

Posted on Jan 5, 2020 1:18 PM

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Answer 1

Top-ranking reply

crvt

Level 1

65 points

Jan 13, 2020 3:18 PM in response to canjohnson

if your cursor is unable to click (it has no effect) when watching a video full screen do this steps

pull down the “Safari” menu and choose “Preferences”
Select the “Search” tab.
Uncheck the box next to “Show Favorites” under the 'Smart Search Field' section.
Close Preferences as usual.

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Answer 2

Joseph_S.

Community Specialist

Jan 8, 2020 6:42 AM in response to canjohnson

Good afternoon canjohnson,

Welcome to the Apple Support Communities!

I understand that when you switch to view full screen in Safari that a new page opens rather than seeing the control bar at the bottom of the screen. Are you seeing a new window appear, or a new tab?

I tested this in Safari by going to the Apple Youtube channel, clicking the link below, and then clicking the full view icon (or pressing the letter "f" on my keyboard. The result was the expected behavior of moving from a window to full screen.

https://www.youtube.com/channel/UCE_M8A5yxnLfW0KghEeajjw

The two things I would suggest you try are to check the display settings for your Mac and change the resolution back to default settings, and to test this behavior in a new user account. I'll include some links below to help you with this:

Using a Retina display

How to test an issue in another user account on your Mac

Take care.

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Answer 3

canjohnson Author

Level 1

8 points

Jan 8, 2020 8:21 AM in response to Joseph_S.

Hi Josep,

Thanks for your prompt response. However, I see that I couldn't explain the situation correctly.

When I switch a video to full screen on Youtube or Netflix, sometimes I can't control the control bar of the video and I see a new page icons on the TouchBar which belongs to Safari. That's why I describe as recognizing it as another start page rather than the video. I have to press X on the left side of the Touch Bar for the get it back to normal. These issue happens few times a day. It works very well most of the time but still could't solve it.

Cheers

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Answer 4

canjohnson Author

Level 1

8 points

Jan 13, 2020 11:42 PM in response to crvt

Hi crvt,

Thank you very much for your response.

That's the solution of the issue. Surprisingly, I also discovered the problem one day before your post. I still believe this problem happens because of a bug because I should be able to show favorites without that kind of issue.

Cheers

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Answer 5

Teddy_B

Community Specialist

Jan 8, 2020 12:20 PM in response to canjohnson

Hi canjohnson,

Based on the information you've provided, I think contacting Apple Support may be the best way to troubleshoot this issue.

Contact Apple Support

Take care.

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Safari full screen video issue

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