Apple Music freezing on iOS 13.3

Hey there peabuddy,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues using Apple Music as expected after updating iOS. I’ll be happy to help.

You’ve done some good troubleshooting on the issue so far. If the restarting and the other steps did not help, see if this issue occurs on multiple networks with both songs you’ve downloaded and are streaming. This can help isolate the cause of this.

Another step to take is to delete the Music app completely from your iPhone. Just so you know, doing this will remove any songs you’ve downloaded. Turn off Show Apple Music and Sync Library in Settings > Music before deleting the app. Restart your iPhone and download the app, and turn Show Apple Music and Sync Library back on. 

If the issue continues beyond that, back up your iPhone and reinstall iOS using the steps from these links:

How to back up your iPhone, iPad, and iPod touch

If you can't update or restore your iPhone, iPad, or iPod touch

Let me know if this helps.

Hi peabuddy,

Thanks for going through those steps. Do you have another device you can test Apple Music on? If so, see if Apple Music works as expected there. If not, and the issue continued to occur after factory restoring your iPhone, you’ll want to reach out to Apple Support using the following link. They can look further into this with you and see why this is happening.:

Contact Apple Support 

Cheers.

Same problem on my iPhone X. Multiple factory resets haven't made any change.

I find I need to force quit the music app when it becomes non-responsive, then relaunch, but the relaunch also crashes the app and it's only after this second crash that I can launch the app and rock out again.

Super annoying, it has to be a software bug that should be resolved in a future patch. Hopefully comes sooner rather than later.

I have an iphone 8 and have been banging my head on the wall for the past few weeks. Before the update I have never had a issue to Apple Music, I play music all day at work and its the only thing that keeps me sane. Since the update it can't go more than an hour or so without crashing.

I have tried all the steps mentioned above and none of them have fixed the issue. I hope the issue gets fixed quickly, I much prefer apple music to its competitors and really don't want to have to sign up to another music streaming service.

Fingers crossed this issue gets fixed quickly as its obviously not an isolated incident.

This has been happening constantly to my phone I have an iPhone 11 running IOS 13.3 it glitches and freezes up songs stop playing and play the next song but show the previous song on the screen. Even when I scroll through my playlists it freezes up and I have to force quit the app or turn the phone off and on again if it is unresponsive. I pay each month for this subscription and I’m upset that it doesn’t work properly and causes havoc on a daily basis PLEASE FIX THIS APPLE!!

What's the consensus from the group on 13.3.1? Resolved or still a problem?

I've got an issue where the music app won't recognise touches, but force touches are. It eventually works it self out but I've noticed this behaviour still occurs with 13.3.1

Donnie

When my phone was bugging out yesterday it got really hot. I quit all apps and put it on a cool surface, it eventually went back to normal temps but def something was working overtime behind the scenes.

Dono

Hey peabuddy, yeah same goes for me. I have an iPhone 11 and just updated to 13.3.1 and still had issues. Followed the steps above to delete Music which seems to have sorted it out for now (fingers crossed!). My phone also gets seriously hot when Music is doing the buggaloo.

I have had this issue ever since I upgraded my XR to iOS 13 back in October 2019. For my experience, I've narrowed it down to it occurring while I'm playing music through a Bluetooth device. Randomly my phone will just stop playing music and I have to force quit the Music app, it will also happen sometimes when skipping a song.

I first noticed it occurring while connected to my car via Bluetooth (so streaming from Apple Music over cellular/mobile data), but have also experienced it connected to a Bluetooth speaker at home (streaming from Apple Music over Wi-Fi). It doesn't seem to happen with music that I have downloaded to my phone for offline play, only when streaming.

I've gone through very thorough troubleshooting, including a DFU reset and setting my phone as new to eliminate any software issues in the iCloud backup. Following that I had my phone replaced at an Apple store and the issue still persisted, so it isn't a hardware issue.

I have had an ongoing case open with Apple Support this whole time and it has been escalated to a Senior Engineer. As of today I was told it has been acknowledged as a known issue by Apple and to update to 13.3.1. If the issue still persists, they will install a logging profile on my phone to track when the problem occurs, then the developers will use this to troubleshoot further.

I am having the same issue on my iPhone XS. Freezing using Apple Music and Apple Podcast. I have rebooted, reinstalled from new, signed in and out and been supplied a replacement phone by Apple. Yet the problem continues even from a fresh install. My phone heats up during the freezing and takes some time before it cools down. I do not see the temperature warning on the phone but the heat is so severe I need to remove the phone from my pocket because it burns against my skin. I have to turn the phone off for several minutes for it to work properly again. I have upgraded to the latest software still the same problem. Never had an issue before IOS13. Yet my iPad works fine on IOS13. This happens several times a day. I have been to the Genius Bar twice. Apple if you read this you need to fix it for me. 500gb iPhone XS and it freezes I did not spend my hard earned for this to occur.

Agree, 13.3.1 hasn’t appeared to resolve the issue fully.

I’m still getting Apple Music crashes and my iPhone X 📱 is getting hot 🥵!

i continue to wait until Apple can resolve it, could be a few more weeks until the next update is released.

there must be some combination of settings that is causing this otherwise there would be a million people up in arms about the issue.

I've been having the same issues as all you mentioned on my iPhone XS, iOS13.3.1 didn't fix anything.

Apple music freezes. The phone gets hot. Going into settings freezes.

As someone mentioned, the issues seem to stop or occur less frequently when not connected to another bluetooth device.

Not good enough though, apple needs to fix this asap