Level 1

38 points

Apple Music freezing on iOS 13.3

I recently upgraded to iOS 13.3 on my iPhone 7 and the instant I did, my Apple Music app started to act buggy. Halfway through a song the app freezes, when I press pause it reverts back to the previous song or just stops and completely and then I am unable to play or press anything. Only option is to wait for a little while and hopefully it starts working again but this is by no means guaranteed. Closing the app and opening up again does not resolve this, neither does restarting the phone.

Does anyone else experience this problem? Is there any way I can fix this? 80% of how I use my iPhone is listening to music on Apple Music so this is incredibly frustrating and almost makes this phone redundant if the app is broken.

iPhone 7, iOS 13

Posted on Jan 6, 2020 6:43 AM

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peabuddy Author

Level 1

38 points

Posted on Jan 19, 2020 8:10 PM

Hi guys, so it seems like it’s an issue with Apple ID on this update of IOS 13.3.

I tried all the above suggestions but they didn’t help, so I called apple support and they told me to sign out of iTunes by going to settings, selecting my ID at the top, then selecting ITunes and App Store, then signing out, then signing back in again.

this seemed to work as for a few hours the music was unaffected, but then the same thing happened and the music froze. However unlike the times before, this was not as consistent and happens only once or twice a day and quickly starts working again - unlike before when it would take a long time to play music normally.

This also seems like it is a consistent problem with Apple ID on iOS 13.3, because just now as I opened up settings and went into ID to check on the steps for this message, my phone went slow and buggy, then all of a sudden went black with a spinny white wheel in the centre for 10 seconds, then went to my lock screen.

so yeah long of the short of it is this must be a bug and am going to report it to Apple, hopefully next update will figure it out - but there is a remedy that will help, sign out of Apple ID and you will at least be able to listen to music again.

hope that helps!

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36 replies

crwf90

Level 1

4 points

Feb 8, 2020 1:37 AM in response to peabuddy

Still having this issue on 13.3, Apple Music still crashes and does seem to be more often when connected to a bluetooth device. I don't have a great wifi connection so it is always using Mobile Data, the iPhone, even when not using Apple Music, sometimes get really hot and I have to switch it off to cool it down, even when all processes have been switched off.

peabuddy Author

Level 1

38 points

Jan 9, 2020 4:35 AM in response to sterling r

Hi Sterling, thanks so much for your help - I’ve done the troubleshooting you suggested, then tried deleting Apple Music. This seemed to work, but then within half and hour the same problem with music pausing and the app completely freezing began again.

So I restored my iPhone, put it into recovery mode and backed it up - yet still the problem persisted. Is there any way I can downgrade back to iOS 12? I never had any issues with that operating system - or is this a bug that will be fixed in iOS 13.4?

thanks again for your help, really appreciate it!

Culvskie

Level 1

4 points

Jan 27, 2020 3:44 AM in response to peabuddy

This has been happening constantly to my phone I have an iPhone 11 running IOS 13.3 it glitches and freezes up songs stop playing and play the next song but show the previous song on the screen. Even when I scroll through my playlists it freezes up and I have to force quit the app or turn the phone off and on again if it is unresponsive. I pay each month for this subscription and I’m upset that it doesn’t work properly and causes havoc on a daily basis PLEASE FIX THIS APPLE!!

Donicles

Level 1

13 points

Jan 28, 2020 1:40 PM in response to peabuddy

When my phone was bugging out yesterday it got really hot. I quit all apps and put it on a cool surface, it eventually went back to normal temps but def something was working overtime behind the scenes.

Dono

Jan 28, 2020 2:32 PM in response to peabuddy

Hey peabuddy, yeah same goes for me. I have an iPhone 11 and just updated to 13.3.1 and still had issues. Followed the steps above to delete Music which seems to have sorted it out for now (fingers crossed!). My phone also gets seriously hot when Music is doing the buggaloo.

Boofman1

Level 1

4 points

Feb 8, 2020 9:35 PM in response to peabuddy

Same thing happening here with an iPhone 11 Pro running iOS 13.3.1.

Has become a daily issue and have to force restart the app at least four times a day and then MIGHT be able to listen to music for over 30mins.

Incredibly annoying and considering asking for a refund too for each month it doesn’t work.

Feb 9, 2020 12:40 PM in response to xenia194

I did ask for a refund for my iPhone XS. After much debate and angst I was refunded my full purchase price. I immediately purchased an iPhone 11 Pro. So far so good. I was informed by an Apple employee that this is a wide known issue with employees experiencing the same issues.

Feb 16, 2020 10:52 AM in response to peabuddy

Drops in middle of playlist. This is pretty clearly a memory protection error caused by sloppy programming and poor testing. Add it to the list of ios13 nightmares. I turned off auto updates and regret leaving ios12 behind. Fix this, apple. It’s a big deal.

peabuddy Author

Level 1

38 points

Feb 16, 2020 1:25 PM in response to peabuddy

Now all of a sudden my camera on my phone isn’t working either - when I press on the button, nothing happens.

Is that happening with anyone else?

Seriously though, after music, photos are the most common thing I’m doing with my phone - without these two it’s honestly redundant. And now looking at the new iOS update, it fixes none of these problems. What’s going on? Is anyone from apple looking at this board?

xenia194

Level 1

4 points

Feb 16, 2020 1:35 PM in response to peabuddy

Yeah Peabuddy - I wonder the same thing. I’ve had a case opened with Apple support for this issue and they asked to see the forum chat. I sent them a link. But no one from Apple has responded to our numerous complaints about the same key functionality problems. And the engineers at Apple are still not responding to the care manager I’m liaising with. This is pretty ordinary.

Jan 28, 2020 4:10 PM in response to Donicles

It’s still an issue for me. I’ve done all the steps listed above twice now. I still have the freezing issue.

Jan 28, 2020 5:55 PM in response to peabuddy

I haven’t but I will.

xenia194

Level 1

4 points

Feb 7, 2020 10:45 PM in response to Donicles

I’m having the same issues. Surely Apple will respond with a fix - and soon!!

xenia194

Level 1

4 points

Feb 8, 2020 2:44 AM in response to KurtWarner99

I’m now asking Apple for a refund for every month I’ve paid since upgrading - after all I’m hardly getting a music streaming service. I’d suggest we all do that?!

peabuddy Author

Level 1

38 points

Feb 8, 2020 4:09 AM in response to xenia194

I think that’s a good idea - considering how many of us there are, across various generations of iPhones — at least if will yet the message across to fix it in the next update.

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Apple Music freezing on iOS 13.3