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Can't get apple tv to play

I have a subscription to appletv plus and I can play it on my iPhone and iPad. I cannot play it on my appletv on my samsung 4k tv. It tries to connect and after approx 5 minute is gives a message that reads unable to connect with server at this time. Try again later. Netflix and Amazon Prime will play with no hiccups. I have updated the software however the appletv box is at least 4-5 years old. Do I need a new one?


Posted on Jan 6, 2020 12:06 PM

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Posted on Jan 6, 2020 12:46 PM

Please follow the directions in https://offers.appletvapp.apple/ If you continue to have problems you can either contact Samsung for support or AppleCare. To be honest with you I also have a Samsung 4K TV that supports Apple TV, however I much much much prefer the user experience of using an Apple TV 4K rather than the Smart TV interface. It's worth the few bucks to have an enjoyable experience. If you have any interest please click https://www.apple.com/apple-tv-4k/

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Jan 6, 2020 12:46 PM in response to jensens.the

Please follow the directions in https://offers.appletvapp.apple/ If you continue to have problems you can either contact Samsung for support or AppleCare. To be honest with you I also have a Samsung 4K TV that supports Apple TV, however I much much much prefer the user experience of using an Apple TV 4K rather than the Smart TV interface. It's worth the few bucks to have an enjoyable experience. If you have any interest please click https://www.apple.com/apple-tv-4k/

Can't get apple tv to play

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