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I just got a new i phone 11 and had my phone number ported over from another carrier. I am receiving text messages but not from android users or group messages that have an android in it. I have talked to verizon over and over and have done many st

I just changed from a regional provider, c spire, to Verizon and got a new iPhone 11. they ported over my number. I am not receiving text messages or they are hours or even days late if it is from an Android or if there is a group message that contains an Android user. I have turned phone on and off, reset network settings, made sure they aren't blocked, and have made sure the i message, MMS/SMS and group message button is on. I have sat on the phone for hours at this point with Verizon. The phone ans service just started on 12/22/2019. I am beyond frustrated because my job depends on me getting text message like these. also when i started some apps again on new phone and needed a verification code texted to my phone i don't get so i cant set up apps on new phone

iPhone 11

Posted on Jan 6, 2020 1:02 PM

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2 replies

Jan 6, 2020 1:46 PM in response to rspain0801

Has Verizon turned off SMS messaging on your account and turned it back on? Sometimes, that will do the trick.


I know you said you've spent a long time on the phone with them. Have you been talking to actual tech support? Or just the first level of customer support (nice people but not tech support). You should call back and politely but very firmly, insist they escalate your issue to someone further up in technical support. It sounds as if the port my have gone a bit wonky.

I just got a new i phone 11 and had my phone number ported over from another carrier. I am receiving text messages but not from android users or group messages that have an android in it. I have talked to verizon over and over and have done many st

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