Freezing Issue In Notification Panel

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Freezing Issue In Notification Panel

Hello,

I have been using the Iphone 11 for about 2 months. I had a freezing problem about 7-8 times when answering messages from the notification panel. My phone was completely locked and I couldn't take any action. I had to restart the phone every time. Finally, I was unhappy when I had the same problem today. Could this be a problem with the Iphone 11 software ? I used the Iphone 5s for about 6 years and never had such a problem. I would be very happy if you could find a solution to my problem.

I wish you a happy work day,

Thanks.

iPhone 11, iOS 13

Posted on Jan 6, 2020 4:11 PM

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Answer 1

Top-ranking reply

MoonJ.

Community Specialist

Jan 8, 2020 5:00 PM in response to Community User

Hello, oguzhanuygun.

I understand that sometimes when you respond to an SMS or iMessage from the Notification Center, your iPhone becomes unresponsive. This then results in you needing to restart your iPhone. I understand how this could be vexing and would like to help.

The first step to take would be to make sure that your iPhone is up-to-date. Update your iPhone, iPad, or iPod touch

I also wanted to clarify that the notifications that are part of the error weren’t from a third-party messaging app. If they are, please make sure that that app is updated. Update apps or use automatic downloads

If you are up-to-date and the issue persists, are you able to determine if the messages are from a single contact? Are there any other patterns that you may have noticed?

Please keep me in the loop. I'm invested in making sure this gets resolved.

Best Regards.

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Freezing Issue In Notification Panel

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