IOS 13.3 Whatsapp push notification not working

nthabi256 wrote:

Devs can you prioritise and have this resolved ASAP please.

This is a user-to-user forum. There are no devs here. In order for notifications to appear on the phone the app provider must send a notification. If they app provider does not send a notification you can’t get a notification. So ask WhatsApp support why they aren’t sending notifications. Considering that the latest version of WhatsApp breaks the sharing feature of iOS for all apps, it appears that WhatsApp has some serious problems.

to anyone that wants a resolution, I got one:

I did a backup of my phone onto my computer, then reset all data and all settings (which deletes everything off the phone).

Then restored my phone from the backup and now it's all working fine.

Don’t know if you read my reply a few weeks ago but that is what resolved it for me. Backed up data, reset all data from phone, restored it all. Solved.

Ok, I just deleted WhatsApp. Erased all settings on my iPhone 11 Pro and then reinstalled WhatsApp. So far notifications are working again on cellular and wifi.

No man.. it didn’t work also. Maybe the problem is on the connectivity. I tried different cellular carriers and I saw the changes. The network carrier that I use doesn’t work well with voip notifications such as whatsap, viber, etc, including imessage. Then I tried my “other” cellular network, tried different attempts at different times, it worked flawlessly; real time notification worked on whatsapp and other apps. Revert again on my original network carrier, bug persistent again. I don’t think this is hardware related, it is a SOFTWARE related issue.

why? Because whatsapp is working properly on my original network carrier on my android phone. Using whatsapp on 11 Pro max with original network carrier doesn’t seem to work properly.

Hello StefanoBidi1989, 

Thank you for posting in the Apple Support Communities. I understand you are having problems receiving notifications for WhatsApp. 

I found an article from WhatsApp that may help: WhatsApp FAQ - Why don’t I get notifications?

If you continue to have problems after following the article above, I’d suggest reaching out to the app developer for help: How to contact an app developer

Have a good one!

Notifications are not completely controlled by the apps! Actually I’ve noticed the new iOS did made modifications to the pushes in general, so I’m pretty sure they’ve changed things on the backend and it’s likely to be what’s causing the problem.

I’m having the same issue and I can see it is not related to the device/model or to the apps. I work within the tech industry and I’ve done literally everything that crossed my mind and I cant fix it, it is a bug - please correct it ASAP as it is really annoying :((

and YES, I have reboot my phone, deleted and reinstalled apps, check all in-app and phone settings, do not disturb mode and BLE aren’t on and obviously it is not because it is on mute!

With all due respect, I am experiencing this too on other chat apps such as viber and skype. So I am convinced that this is ios related bug. Occurs only when using cellular data.

Notifications are completely controlled by the app development team. If you are getting notifications from other apps then notifications on your phone are working. If you are not getting them for specific apps then you will have to work with the provider of those apps. For WhatsApp and Facebook that is Facebook. Interesting coincidence that it is two apps owned by Facebook, isn’t it?

Hi Guys

Try uninstalling WhatsApp and reinstalling it again. Seems to have worked for me. Now push notification has been restored and I am getting my notifications even when phone is locked.

Hope this will help you too.

I've been having this problem since updating to 13.5.1 , nothing has worked and I've had two chats with apple advisors regarding the problem which have failed to solve it for me. I have restored all settings, rebooted, uninstalled/installed apps.

It's not just whatsapp but all third party apps (not apple).

I'm convinced it's an apple/iOS development issue.

It also makes me miss calls on those apps.

Yes it is, it really is. I already tested this with my 11 pm and my fiancè's XR. Both from the same networks using cellular data. I'm having a hard time contacting her IF I use chat apps such as viber, whatsapp, etc using cellular data. IT DOESN'T HAPPEN when using WIFI (data off). Also, I found out that using other network works fine. I don't know why and how this happens.

Just updated the iPhone 7 Plus to 13.6. Still the same issue.

Phones were on the same Wifi network. The messages were 10 mins apart. I just opened WhatsApp app on the iPhone 7 Plus and locked the screen and then proceeded immediately to send 'A' message to the phone from an iPhone XS. The 'A' notification got through. But 10 mins later while keeping the phone screen locked, the letter 'B' notification never showed up, and still not showing up at time of writing.

I am also facing this issue on iOS 13.3, iPhone 8 Plus. Push notifications work correctly at best 20% of the time, sometimes the lockscreen banner won't be there, sometimes there won't be any notifications at all. The affected apps for me are Discord and Telegram. It's a bit hit and miss, and I cannot understand why the notifications are not working, given the fact that I checked my in-app-configurations and my notification settings in the iPhone settings menu and everything should be working fine. Reboot didn't help, issue occurs both on Wi-Fi and cellular network. Any news about this bug?

Same problem with my iPhone 7. Notifications from 3rd party apps like Viber, WhatsApp and Messenger don’t work. I see only notifications for regular calls, FaceTime calls and iMessages. Not sure about Microsoft Teams.

All notifications work fine on my wife’s iPhone 11, although the settings are the same as in my iPhone 7. It looks like the problem is with the older phones?